Our Store Policies

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Shipping and Delivery

We currently only ship within Kerala. Please do not place an order if you live outside of the Kerala. These orders will be cancelled and refunded. 

All orders will be packaged and shipped on Mondays, Tuesdays, Wednesdays and Thursdays. We choose not to ship near the weekend and holidays as we don't want the plants unnecessarily sat in transit for long periods of time.

Returns

We allow returns up to  3 days after you receive your plants or pots. Contact us to start a return or exchange. Please provide us with photographic evidence within 24 hours of receiving your plants or to process a return.

We make sure to only ship plants that have acclimated and are happy and healthy, however, it is your responsibility to care for them once you receive them and we cannot be responsible for poor plant care

Few instances of non-refund include plants damaged after delivery due to non-watering, over watering or not providing the needed care. Refund, exchange or credit can be made where goods are faulty, different to the product purchased.

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Cancellation policies

If you are intend to cancel your order or delivery, you are required to do it within 24 hours of your estimated time of delivery

 

We will issue a full refund and you will need to return the plant(s) in their original pots and substrate back to us.


To cancel, please email reach out to us at thelaminae@gmail.com
Or you can call or WhatsApp us during working hours.
Our contact number is 73563 94197